FCA Consumer Duty: a new level of consumer protection in retail financial services

A consultation on a new Consumer Duty is the first broad policy development since Nikhil Rathi was appointed CEO late last year. While the new Consumer Duty is intended to supplement existing rules, firms should be aware that this is a significant shift in expectations from the regulator – setting a higher standard of consumer protection than ever before. The new Consumer Principle is supported by three sets of cross-cutting rules and four consumer outcomes. Download our document to find out more.

Follow these links for more insight and get in touch:
Insurance Regulatory Briefing – 10 things to know in 2023
Have you eaten the biggest frog? – Consumer Duty Implementation
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