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FCA Consumer Duty Guide

Downloadable Documents

The FCA’s policy statement and the finalised guidance  on the Consumer Duty confirm the main proposals published in December 2021: a new Consumer Principle.


The most significant changes since the December consultation are the implementation period and an even greater emphasis on governance, culture and behaviours. There are also a number of tweaks and clarifications, including further guidance on how the rules will apply to existing products and services, as well as more examples and ‘Key questions for firms’ in the finalised guidance.