FCA Consumer Duty Guide
The FCA’s policy statement and the finalised guidance on the Consumer Duty confirm the main proposals published in December 2021: a new Consumer Principle.
The most significant changes since the December consultation are the implementation period and an even greater emphasis on governance, culture and behaviours. There are also a number of tweaks and clarifications, including further guidance on how the rules will apply to existing products and services, as well as more examples and ‘Key questions for firms’ in the finalised guidance.
Follow these links for more insights and get in touch:
Getting assurance on your Consumer Duty journey
Have you eaten the biggest frog? – Consumer Duty Implementation